Traffic Fines on WhatsApp: Punjab Introduces Digital E-Challan Correction System
The Punjab Safe Cities Authority (PSCA) has launched a groundbreaking initiative that brings traffic fines directly to citizens’ WhatsApp numbers.
Alongside this, an online review system has been introduced to help people easily correct wrong e-challans without the hassle of emails or office visits.
This move is part of Punjab’s larger vision to digitize traffic management and make the system more transparent, accessible, and user-friendly.
H2: Traffic Fines on WhatsApp – A New Step Towards Digitalization
From now on, traffic violation challans will be sent via SMS and WhatsApp instead of email.
The messages will include:
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A link to the e-challan
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Images of the violation
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An option for online payment
This ensures that citizens get instant access to their traffic fines without searching through emails or visiting government offices.
How to Correct Wrong E-Challans Online
Mistakes in e-challans are common. Sometimes vehicles are misidentified, cameras capture incorrect details, or a fine is issued in error.
To fix such mistakes, PSCA has launched a dedicated E-Challan Review Portal at echallan.psca.gop.pk.
Step-by-Step Guide to E-Challan Correction
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Visit the official website: echallan.psca.gop.pk
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Enter your vehicle details or CNIC
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View all pending challans and related images
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Click on the Review Button
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Upload images or proof to support your claim
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Submit the request
Once the complaint is filed, the PSCA verification team will check the evidence on-site. If the mistake is confirmed, the challan will be cancelled immediately.
Benefits of the Online E-Challan Correction System
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No need for physical visits
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Faster resolution of disputes
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Access to images for transparency
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Digital record-keeping in one place
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Direct communication with PSCA
Why WhatsApp is the Preferred Platform for Traffic Fines
PSCA has decided to move away from the old email system, which was slow and unreliable.
Now, WhatsApp and SMS are the main channels because:
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Almost every citizen uses WhatsApp daily
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Notifications are received instantly
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Links for payments and corrections are easier to access
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No chance of emails going to the spam folder
This shift makes the entire traffic fine process faster and more convenient.
Online Payment Options for Traffic Fines
Paying your e-challan has also become simple. Citizens can now:
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Pay directly through the link sent on WhatsApp
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Use the PSCA website for online payments
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Pay via banking apps and ATMs integrated with the system
This eliminates long queues at banks and ensures quick clearance of fines.
Future of Traffic Management – Drones to Monitor Lahore Roads
In addition to WhatsApp-based fines, Lahore is set to witness another technological upgrade in traffic management.
Starting late September, drones equipped with high-resolution cameras will monitor key traffic hotspots across the city.
How Drone Monitoring Will Work
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Drones will fly over congested intersections
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Live footage will be transmitted to traffic wardens’ LTE handsets
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Wardens will get real-time updates on blockages
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Authorities can respond immediately to clear traffic jams
Benefits of Drone-Based Traffic Monitoring
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Faster traffic clearance
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Reduced delays for road users
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Better monitoring during peak hours
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Increased safety and transparency
Officials also revealed that the number of drones will gradually increase to cover more parts of Lahore.
: Punjab’s Broader Push Towards Digital Services
This new traffic fine system on WhatsApp is part of Punjab’s larger digital transformation.
Just like PSCA, NADRA has also introduced online job applications through the Pak ID mobile app. Applicants can now apply for government jobs, verify documents, and submit forms directly from their smartphones.
Such initiatives show that Pakistan is moving towards a paperless, technology-driven governance model, where citizens can access services anytime, anywhere.
Key Takeaways for Citizens
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Traffic fines are now sent via WhatsApp and SMS
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Wrong challans can be corrected online at echallan.psca.gop.pk
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Payments can be made instantly through online links
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SMS through online links
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Drone monitoring will soon improve Lahore’s traffic flow
Conclusion – A Smarter Way to Manage Traffic in Punjab
The introduction of traffic fines on WhatsApp and the online e-challan correction system is a major step forward for Punjab.
It not only reduces the burden on citizens but also improves efficiency, transparency, and accountability in traffic management.
With the upcoming drone-based monitoring, Lahore’s roads are expected to become smoother, safer, and more organized.
Punjab’s digital initiatives show that the province is ready to embrace modern solutions for everyday challenges, making life easier for its citizens.